orderBilly

Controleer de systeemstatus van orderBilly en je gekoppelde systemen als bestellingen, betalingen of synchronisatie niet correct werken.

Status pagina orderBilly

Find out why tickets aren't printing on a printer that isn't connected to a POS, and how to fix it.

Tickets are not printing (No POS, orderBilly only)!

Tickets are not sent to Lightspeed POS

Check your Untill integration details to get tickets flowing from orderBilly to your POS again.

Tickets are not sent to Untill POS

Fix tickets that don't reach your Touchsystems POS by checking your integration details, your internet connection or restarting the POS.

Tickets are not sent to Touchsystems POS

Get tickets flowing from orderBilly to your Trivec POS again by checking your integration details and internet connection.

Tickets are not sent to Trivec POS

Find out why SMS messages might not reach your customers, or arrive late.

SMS messages are not being sent or are delayed

Make sure everything runs smoothly by doing some test orders.

How to Place a Test Order in orderBilly

An order has been placed via orderBilly and paid, but it does not print at the Lightspeed L-series till.

orderBilly-Order Not Printing on Lightspeed L-Series

Make your CashDro reachable for Billy with a port forward, and test it step by step before go-live.

How to connect your CashDro to Billy (network setup)

Troubleshooting

"Payment method pay has no terminals assigned to it"

"The total price of payments must be equal to the total price of the basket"

Send an order that didn't reach your POS again from the back office, once the problem is fixed.

How to Resend a Failed Order to Your POS

What should I do if these error messages appear?

Error messages

Backoffice

Website

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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