If SMS messages are not being delivered to customers or are delayed, this could be due to one of the following issues. The list below is non exhaustive:
Temporarily no network connection on the customer's phone
If the issue occurs with a single customer, it might be because their phone had no network connection at the time the SMS was sent.
Temporarily no network connection in the area
If no customers are receiving SMS messages, it could be due to a temporary network outage in the area of the food hall.
An issue with our SMS provider
If no one receives an SMS, the problem could be related to our SMS provider. In this case, please reach out to our support team for assistance.
A wrongly entered phone number by the customer
If the issue occurs for a single customer, it is possible that they provided an incorrect phone number.
The customer already made too many attempts in the past hour / day
A guest logging in by SMS now gets five tries at the code before they have to request a new one, and a single phone number can only be sent five codes an hour (ten a day). Previously there was no limit on wrong guesses at all, and the code could be requested for any number repeatedly. A guest who mistypes once or twice notices nothing, and retrying the exact same failed guess does not cost an extra attempt.
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