If orders are not being forwarded from OrderBilly to your Lightspeed POS system, it could be due to one of the following reasons:
The Lightspeed Liteserver is offline
The Lightspeed Liteserver must always be connected to power and have a stable network connection. If either of these is not functioning correctly, OrderBilly will not be able to send orders to your POS system.
orderBilly has lost its connection to Lightspeed
To verify and restore the connection:
Log in to the OrderBilly backoffice.
Navigate to Integrations > POS.
Check if the connection with Lightspeed is active.
If the connection has failed, you will need to perform a reconnect. After reconnecting, the system should function correctly again.
Note: If you notice that a new product or category is not being synced with OrderBilly, this could also indicate a connection issue.
Run a full health check
You can run a full health check by going to Settings > POS > Click on 'Run full health check'.
You might stumble upon certain issues:
Payment methods without a POS mapping: Ensure a valid Lightspeed payment method is configured in orderBilly. Navigate to Integrations > POS > Connection Parameters in the orderBilly back office and confirm that the Standard payment type is set to a legitimate Lightspeed payment method (e.g., Bancontact or a dedicated "orderBilly" method). If needed, create a new payment method in Lightspeed (type "Card") specifically for orderBilly. Once created, it will appear in the Standard payment type dropdown in orderBilly.
Service fees cannot be booked in the POS: create a Service fee product in your Lightspeed POS to make sure this can be linked to Billy. After creating it, link it via Integrations > POS > Connection paramaters.
Discounts cannot be booked in the POS: create a Discount product in your Lightspeed POS to make sure this can be linked to Billy. After creating it, link it via Integrations > POS > Connection paramaters.- Synchronization issues: A mismatch between product prices in orderBilly and Lightspeed can prevent orders from being sent. Synchronize your catalog and prices between the two systems, then open the order in orderBilly and use Orders → Edit → Resend to POS.
For more info on the last two, see How to set up discount and service fee in k-series
Hardware Issues
If a specific printer stops printing certain orders, it is best to contact your Lightspeed hardware provider. They will be able to provide more detailed instructions to resolve the issue.
Important: orderBilly forwards orders to Lightspeed, but from that point onward, all subsequent processes are managed by your POS system.