If tickets are not being forwarded from orderBilly to your Trivec POS system, this may be caused by the following issues:
The integration details for Trivec have changed
If the credentials or settings for the Trivec integration have been updated, this can disrupt the connection.
To resolve this:
Go to Settings > POS Integration in OrderBilly.
Verify the integration details (e.g., Base URl, App ID, Secret and Center) with your Trivec provider.
No Internet Connection
Check if the POS system has a stable and active internet connection. Without an internet connection, OrderBilly will not be able to forward tickets to Trivec.
Still not working? Try to reach out to your POS provider.