What is a POS?
A POS system (Point of Sale) is the till system you use in your business to register your sales. orderBilly integrates with a wide range of POS systems, including Lightspeed, UNTILL, Touchsystems, Deliverect, Recreatex, CloudPOS and many more.
Where can you see which POS system you're using?
Go to Integrations → POS. Here you see which POS system is connected to your account.
No POS connected? That's fine too. orderBilly also works without a POS: orders then arrive in your orderBilly backoffice, on your livescreen and on your orderBilly printers.
How orderBilly works together with your POS
orderBilly takes care of the ordering. Your POS takes care of registering those orders in your business.
orderBilly → your digital menus (QR, web, kiosk), the ordering flow and the online payment at checkout
Your POS → receives the orders, so they are part of your sales and reach the bar or kitchen
Who handles the payments?
When guests pay online or at a kiosk, they pay through your payment service provider (PSP), such as Mollie, Adyen, MultiSafepay or Pay.nl. Not through your POS.
The guest places an order and pays with your PSP (Bancontact, card, Apple Pay, a terminal…).
Your PSP confirms the payment to orderBilly, and orderBilly marks the order as paid.
orderBilly sends the paid order to your POS and/or printer.
The money lands in your PSP account, and your PSP pays it out to your bank account. Refunds of online payments are done in your PSP dashboard or in orderBilly, not in your POS.
Exception: pay afterwards. With Pay afterwards (cash on delivery), the order is sent without an online payment and the guest pays at the counter or at your POS. These orders can be marked as paid in your POS automatically.
POS or payment provider: where to look?
What you see | Where to look |
Guests can't pay, or get an error at checkout | Your payment provider and the status page, not your POS |
The order is paid, but doesn't appear in your POS | Your POS connection. See: |
The layout of your printed receipt | Depends on who prints it.
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