When orderBilly is connected to your POS, every product in orderBilly is linked to a product in your POS. That link makes sure orders arrive in your POS with the right products.
You can look up this POS info for every product. That's handy when:
you want to check a product is linked to the right product in your POS,
an order doesn't arrive in your POS, or your POS doesn't recognise a product,
you contact us about a product.
Where to find it
Go to Catalogue > Products. Find the product in the list and click the pencil on the right, or search for it with the search bar at the top.
Click "Go to detail page". The POS info of the product is shown there.
What does it mean?
POS name: the name of the product in your POS. This can be different from the name your customers see on the menu.
POS ID: the unique number of the product in your POS. orderBilly uses it to send the product to your POS with every order.
PLU: the lookup code of the product in your POS.
Good to know: Contacting us about a product? Send us its POS ID and PLU. That way we can find it right away.
Is the name on your menu different from your POS?
That's possible. If Sync names is switched off in your POS settings, orderBilly keeps its own product name, even when the name in your POS changes. Switch it on if you want both names to always be the same. Read more about your POS sync settings.
Product missing?
Make the change in your POS, then go to Catalogue > Products and click Sync with POS. Still not right? Send us a message via the chat.