Is your menu suddenly closed, even though it's within your opening hours? Then it has probably been switched to Force Closed. This usually happens automatically when orderBilly loses the connection with your POS.
What does Force Closed mean?
A menu that is Force Closed is closed for your customers, whatever your opening hours say. Customers can't place orders. If Visible when closed is switched on for your menu, they can still browse it, but not order.
Why does this happen?
orderBilly sends every order straight to your POS. When your POS isn't properly connected, those orders can't reach your kitchen or bar. To prevent customers from paying for orders that never arrive, orderBilly closes your menu automatically.
The connection with your POS can be lost when, for example:
your POS, or its server, has no power or internet connection (for Lightspeed L-Series: the Liteserver is offline),
the login details of your POS connection have changed,
the access to your POS has expired and needs to be renewed,
your POS provider is having an outage.
How to open your menu again
Step 1: Reconnect your POS
Go to Integrations, then POS.
Check the connection status. When your POS is connected, the status is green.
Is the connection lost? Click “Reconnect to …” (your own POS system) and follow the steps.
Step 2: Check your menu
Go to Menus and open your menu. Is it still Force Closed? Switch off Force Closed and save. Your customers can order again right away.
Good to know: Only switch Force Closed off once your POS is connected again. Otherwise new orders still won't reach your POS.
How to prevent it
Keep your POS hardware switched on and connected to the internet, also outside opening hours if orders can come in then. For Lightspeed L-Series, make sure the Liteserver always has power and a stable network connection.
Changed the login details or account of your POS? Reconnect your POS in orderBilly right away.
Suspect an outage? Check our status page: status.orderbilly.com. It shows disruptions at Lightspeed and other connected systems.
Still closed?
Reconnected your POS, but your menu keeps closing? Send us a message via the chat and include:
the name of your venue and menu,
which POS you use,
around what time the menu closed.
That way we can find the cause quickly.