With product-specific comments, your customers can add a comment to one product in their order. For example 'no onions' on a burger, or 'well done' on a steak. The comment stays with that product, so your kitchen knows exactly which dish it's about.
Step 1: Ask us to activate the feature
Product-specific comments need to be switched on for your venue by orderBilly first. Send us a message via the chat and we'll activate it for you.
Step 2: Allow comments on a product
Once the feature is active, you choose which products accept a comment.
Go to Catalogue > Products. Find the product in the list and click the pencil on the right, or search for it with the search bar at the top.
Click "Go to detail page" and switch on Customer message.
Click Save. Done ✅
Repeat this for every product that should accept a comment. Products you don't switch on won't show a comment field.
Connected to a POS?
The comment is sent to your POS together with the product. This works with:
CloudPOS
Deliverect
Recreatex
Trivec
Untill
Lightspeed K-Series and L-Series (these need a small extra setup, send us a message and we'll help you)
Good to know: Is your POS not in this list? Then product comments don't reach your POS yet, and your kitchen might miss them. Get in touch with us before you switch this on.
Product comment or order comment?
A product comment is about one product. Want your customers to leave a comment about their whole order instead, for example 'we're celebrating a birthday'? Then switch on Allow order messages in the settings of your menu. You can use both at the same time.
To activate this, go to the specific menu > Menu settings > scroll down to Checkout > activate the toggle next to Allow message or remark.