If an order is successfully placed through orderBilly but does not appear in your Lightspeed K-Series POS, you may encounter the following error:

Business location is not configured for online orders

This means that your Lightspeed business location is currently not configured to accept online orders from external platforms such as orderBilly.

You can also identify these orders in the orderBilly Orders Overview. Orders that could not be delivered to Lightspeed are highlighted in red, making them easy to identify for further investigation.

The Orders Overview can be found here:
​https://my.orderbilly.com/orders

Lightspeed K-Series includes a setting that determines whether a business location can accept online orders.

If this setting is disabled, Lightspeed will automatically reject all incoming online orders, including those sent by orderBilly.

Once this setting has been been enabled, new orders placed through orderBilly will be accepted and sent to your Lightspeed POS.

Note: Orders that were rejected while this setting was disabled are not automatically resent to Lightspeed. You can always resend the order to Lightspeed manually from the orderBilly backoffice.

If you cannot find the Accept online orders setting in your Lightspeed Back Office, it is likely that Online Ordering has not yet been activated for your Lightspeed account.

In this case, please contact your Lightspeed Account Manager or Lightspeed Support and ask them to activate Online Ordering for your account.

Once Online Ordering has been enabled by Lightspeed, the Accept online orders setting will become available in your Back Office. You can then enable the setting to allow orderBilly to send orders to your Lightspeed POS.

If the setting is already enabled and orders are still not arriving in Lightspeed, please contact the orderBilly support team and include:

This information will help us investigate the issue more quickly.