Setting up pickup codes per menu
A pickup code lets your guest — and your team — know exactly which order belongs to which pickup. Think of a pager number, a table tent number, or a simple running number shown on screen, on the receipt, or on a pager. In OrderBilly, this is configured per menu, so you can, for example, use a different numbering scheme for "QR Eat-in" than for "Pick-up".
This article walks you through where to find this setting, what each option does, and how the pickup code can also end up on the POS receipt.
Where do I find this setting?
Go to Menus in the left-hand menu of your dashboard.
Click on the menu you want to configure pickup codes for (for example QR Eat-in or Pick-up).
Scroll down to the Pickup codes section.
Note: this setting applies per menu. If you want two menus to use the same numbering scheme, you'll need to configure it separately for each menu.
Step 1 — Automatically generate a pickup code
At the top, you'll see the Generate pickup code toggle.
On (green): when an order comes in without a manually entered code, OrderBilly automatically assigns a pickup code based on the rules you set up below.
Off: no pickup code is assigned. Only use this if you manage pickup codes some other way.
For most venues, you'll want to keep this on ✅
Step 2 — Choose the pickup code type
Click the Pickup code type field and choose how the code should be determined:
Option | Explanation |
Auto | OrderBilly automatically generates a number, based on the settings under Pickup code generation and Pickup code ranges (see steps 3 and 5). |
Pager | The code matches the pager number linked to the order.  |
Table tent | The code matches the number of the table tent.  |
Choose Auto if you want the system to hand out running numbers itself. Choose Pager or Table tent if you're working with physical pagers or table tents and the code needs to be tied to those.
Step 3 — Choose how automatic codes are generated
This field, Pickup code generation, only applies if you selected Auto in step 2. You can choose between:
Random: a code is picked at random from the configured range (see step 5).
Sequential: codes are handed out in order (e.g. 100, 101, 102, …) and start over from the beginning once the range has been used up.
Step 4 — Add an optional prefix
Under Pickup code prefix, you can optionally add a piece of text in front of every automatically generated code.
Example: if you enter "A" here, code 100 will be displayed as A100.
Leave this field empty if you only want to show the number.
A prefix is useful if you have multiple pickup points or menus and want to instantly see where an order came from (e.g. "T" for takeout, "K" for the Kiosk).
Step 5 — Set the range(s) codes are drawn from
Under Pickup code ranges, you determine which numbers automatic codes are allowed to fall between.
In the From field, enter the lowest number of the range (e.g. 100).
In the To field, enter the highest number of the range (e.g. 900).
To add another range (for example, if you use two separate blocks of numbers), click + Add range and repeat steps 1 and 2.
To remove a range, click the trash icon to the right of that range.
Once all numbers in a range have been used up (with Sequential), OrderBilly automatically starts over from the lowest number of the range.
How the pickup code ends up on the receipt
The pickup code assigned this way is automatically sent along with the order to your point-of-sale system (POS). If your POS's receipt notes settings (in orderBilly) are configured to show the pickup code, it will also be printed on the receipt.
This lets your staff see at a glance, right on the receipt, which pickup or pager number belongs to an order, without having to look it up separately.
Tip: if in doubt, check the receipt notes setting at the orderBilly backoffice: Settings > POS > Receipt Notes.
Quick summary
Turn on Generate pickup code.
Choose the Pickup code type: Auto, Pager, or Table tent.
For Auto: choose Random or Sequential.
Optionally add a prefix.
Set the range(s) the codes should be generated from.
Check whether your POS's receipt notes are set up to print the pickup code on the receipt.
With these settings, every order gets a clear, recognizable pickup code — both on your screens and, if enabled, on the printed receipt.