1. Order Filtering
Choose for which menus you want to see the data
Show all menus, or only specific ones (for example: only takeaway). You will recognise the menu type (eat-in, takeaway, delivery) by the icon next to the name of the menu. If you have multiple menus of the same menu type, you can select all of them one by one, or click select 'Takeaway' in the menu on the left.
Select Date Range
To focus on orders from specific periods, select a predefined date range such as "Today," "Yesterday," "This week," "This month," or "Last X days" to filter your order list. You can also apply a custom date range. to analyse orders over a precise period.
Show oldest or newest first
To analyze orders over a precise period, apply a custom date range by defining exact start and end dates for your order view.
2. Order Statistics
View Total Orders, Total Revenue and Average Order Value
To gauge your business volume over a specific period, view the total number of orders received. To assess customer spending habits, view the average order value to understand how much customers spend per transaction.
View Total Customers
To track your customer base, view the total number of unique customers who have placed orders to understand your reach and engagement.
View Total Tips
To track additional income, view the total tips received to understand gratuities collected.
3. Order Details
View Order Status
To track the progress of each order, view its current status to see if it is "New," "In progress," "Done" or "Archived" and understand its fulfillment stage.
New – The order is paid and still needs interaction
In progress – The order has been accepted by the bar or kitchen and is being prepared
Done – The order is ready. Depending on your setup, it is marked as done by your staff on an orderBilly device or automatically by your POS system
Archived – The order is completed and archived. orderBilly archives orders automatically after a while, depending on the checkout method
Want to know who changes the status of an order? Read more in Order Details.
View Order Payment Status
To verify financial transactions, view the payment status of each order to confirm successful payment completion.
View Order User
To identify the customer responsible for an order, view the order user to see who placed each specific order.
View Order Amount
To understand the value of each transaction, view the total amount of an order to see the total cost of each individual order.
View Order Details
To gain a complete understanding of any transaction, view the full order details to see the order number, date, time, payment status, user, total amount, and other relevant information.
Order Search
Search Orders by Number
To locate a particular order, search by its unique order number to retrieve specific details by entering the identifier into the search bar.
Search Orders by Name
To find orders associated with a particular customer, search by name to locate all orders placed by a specific individual by typing their name into the search bar.
Search Orders by Pickup Code
To retrieve orders designated for pickup, search by pickup code to find specific pickup orders by entering the code into the search bar.
Search Orders by Custom Date Range
To view orders within a specific time period, use the custom date range filter. Select a start date and end date to display only the orders placed within that range. This allows you to narrow down results and quickly find orders from a particular day, week, or month.
Order search via Orders covers the last six calendar months. Anything older is retrieved through the order reports (via Insights & Data > Reports)
Orders can't be loaded?
Sometimes your orders can't be loaded, for example when your internet connection drops for a moment. The orders overview and the preparation sheet then show an error message with a retry button, instead of an empty list.
Click the retry button to load your orders again.
Still not working? Check your internet connection and try again. If the error stays, send us a message via the chat.
Good to know: An error message doesn't mean your orders are gone. It only means they couldn't be shown at that moment. No orders is only shown when there really are no orders for the filters you picked.


