What is a favourite products category?
When returning customers place an order, a Favorite Products category will appear at the top of the menu. The system remembers their previous orders, making it easier for customers to quickly see and reorder the items they bought last time.
Customers who are logged in on the web app can also save products as favourites, with the choices they made, and share them with others. Those saved and shared favourites show in this same category, newest first. On the kiosk, favourites can't be saved, and guests without an account can't save favourites at all.
Good to know: Favourites are switched on for your venue by the orderBilly team, and sharing favourites is switched on separately. Want to use them? Send us a message via the chat.
How to add a favourite products category to your menu?
Go to Menus, select the menu you want to edit, and click on Menu Settings. Scroll down, and you will see the Favorite Products option.
Turn the toggle on, and the Favorite Products category will appear at the top of the customer’s menu.
Saved and shared favourites
Saving: only on the web app, and only when the customer is logged in.
Sharing: a customer shares a saved favourite with a link. Whoever opens it can save it to their own account.
"Shared by" label: a favourite saved from someone else's share shows Shared by and the name of the person who shared it on its tile.
Changing a shared favourite: shared favourites have no pencil. Customers change them in the basket instead, on the web app and on the kiosk. Their own favourites keep the pencil.
Choose an alternative: is part of a shared favourite sold out? The customer picks an alternative, and an adjusted version goes into the basket. The saved favourite stays the same.
Want to know exactly what your guests see? Read Saving and sharing favourites: what your guests see.