What is a kiosk?
A kiosk is a self-service device that allows customers to place their own orders. You can add kiosks to your business to make it much easier for customers to order independently.
First, there is more information about the hardware itself on this page.
How to add a kiosk?
On the Devices subtab, click Create a New Device and then select Kiosk (V2). You’ll need to fill in a few details - let’s go through them bit by bit:
1. Configure the first parts of your kiosk: activate, give a name, pick the kiosk mode, language and link tables in your POS when applicable
Enabled: Toggle this if the device is out of order.
Device Name: Give the kiosk a name.
Kiosk Mode: Choose one of the two types:
Regular Kiosk
Self-Scan Kiosk: Includes a scanner for scanning items
Language:
Leave the Device default, or pick Dutch, French, English, German, Italian or Spanish as the language of your kiosk.
For venues with a POS-connection: you can add a default table id or one for takeaway or one for delivery orders, making sure the orders get correctly processed in your POS system.
2. Payments you want to accept
Underneath, you can configure whether customers are allowed to pay later, via QR code or payment terminal, specifically for kiosk orders only.
3. Printing of tickets
Choose if you want to allow tickets to be printed, manually or automatically.
Configure your printer straight away. Use the local printer service (the default printer on your pc, connected via USB) - or via IP.
If you have a personalised receipt template, you can also select it here.
More on personalised receipt templates here
4. Branding of your kiosk
At the start, you could already choose the theme of your kiosk.
Further below, you can play a bit more with the visuals on your kiosk. You can add the logos, images, or videos that will be displayed on your kiosk when your default theme has no intro image or intro video. If the default theme does already offer this branding, this will be dominant.
More on how to set up themes for your venue via this link
And here you can read more about the requirements of the image files and video files.
Further down, you can set the number of columns for product display on the kiosk and adjust the interface scale to make it larger or smaller.
5. Optimise accessibility of your kiosk
On-screen keyboard: You can choose to show an on-screen keyboard. This will show a keyboard on screen when guests type, instead of the device's native keyboard. Further below, you can choose the keyboard layout.
Accessbility mode: adds a button to the kiosk so guests can enlarge the text and even switch to seated mode, which lowers the interface for wheelchair users and seated guests.
Low performance mode, for a smoother performance on lower-powered kiosk hardware.
Indicate the position of your barcode scanner and payment terminal, so clients visually get pointed in the right direction.
6. Add menus and prep locations:
Finally, add the menus that the kiosk will handle and assign the relevant prep locations.
You’re all set! If you have any questions, don’t hesitate to contact our support team.