Here are common technical requirements and best-practice guidelines for using image or video files as a background for a kiosk
✅ Image & Video Requirements
1. File Formats
Image: JPG/JPEG – small size, perfect for full-screen photos.
Video: MP4 (H.264) – most performant universal option.
2. Resolution
The dimensions are always 9:16 ratio (portrait)
Set the resolution to match the kiosk screen:
Screen Type | Common Resolution |
Full HD | 1080x1920 |
Rule of thumb:
👉 Use exactly the kiosk’s native resolution to avoid stretching or blurring.
3. File Size
Keep images below 1–3 MB for fast loading.
Compress without noticeable quality loss.
4. Length
Looping backgrounds work best when:
Short (5–20 seconds)
Seamless loop (fade or cut cleanly)
5. Audio
Mute is often required:
👉 Remove audio track entirely or export as silent video.
✅ Uploading your content
On today there's not yet an file uploader available on my.orderbilly.com.
You can reach out to [email protected] (with the image/video in attachement) with the request to upload and configure your image or video.