For all Takeaway and Delivery menus, you can configure the available takeout timeslots.
Go to Menus, select your menu, and navigate to 'Takeaway Settings' to edit your takeaway timeslots.
Note: Most of the time, a Delivery or Take-Away menu is always active and the only limit can be found in the pick-up/delivery days. This means a delivery menu can be visible 24/7, but orders may only be fulfilled between 5 PM and 9 PM. You can allow orders at any time, but restrict the actual pickup or delivery window.
If needed, you can also control the menu’s overall availability by setting specific opening hours.
There are two types of timeslots. Let's start with:
Recurring timeslots
In the recurring timeslots you can determine the hours between which the customer can choose to come and collect the order or choose a delivery moment. There are also a few options you can determine to optimize incoming orders:
Limit slot capacity
Orders: Set a maximum number of orders allowed per time slot (e.g. max 10 orders every 30 minutes).
Revenue: Set a maximum total order value per time slot (e.g. up to €300 in sales per slot).
Takeout buffer time - The minimum time in minutes between placing an order and collecting/delivering the order. The minimal average preparation time of an order. Most clients have a range between 10 to 30 minutes for this setting.
Takeout slot interval - The time between timeslots in minutes. If your timeslots on wednesday are between 5pm and 9pm for example, the interval will determine the specific times a customer can choose to collect the order.
When you add for example a interval time of 10min, your customer will be able to choose between 5.00pm - 5.10pm - 5.20pm and so on. Most clients have a range between 5 and 30 minutes.
Amount of days a customer can order ahead of time - The maximum limit of time in the future a customer can place an order, expressed in days. If its 7 days as in the example and today is Monday, a client can ultimately choose next Monday as order pick-up/delivery date.
Amount of minutes a customer can order ahead of time - The maximum limit of time in the future a customer can place an order, expressed in minutes. We added this one because it should be possible to limit these orders to 7 days and 12h for example and not just 7 days. That's why the minutes is also important to complete. If you just like 7 days, you can multiply 1440 (#minutes in a day) with the number of days and fill in the number that comes out.
Allow changing takeout hour before buffer time - This setting lets customers edit the pick-up/delivery time of their order as long as the buffer time hasn't started yet. Example: If the buffer time is 30 minutes and the order is scheduled for 6 PM, the customer can still change the time until 5:30 PM.
Show only the next available timeslot - This setting hides all future timeslots and only shows the soonest possible available slot. Use case: Helps create a sense of urgency or streamline choices, especially for quick-service businesses.
Delivery Radius
For Delivery options, you can choose three different range types:
Radius: Set the maximum delivery distance from your venue, in meters. For example, enter 10,000 for a 10 km radius. Make sure your company address is correctly set under Settings > Venue or Settings > Company, as this is used as the starting point for the radius.
Polygon: Draw your own custom delivery area directly on the map to define exactly where you want to deliver.
Postal codes: Enter specific postal codes where you'd like to offer delivery. Only customers within these areas will be able to place an order.
Fixed timeslots
Use this feature to set up one-time pick-up or delivery slots for special menus, like an Easter brunch, Christmas dinner, or end-of-year gift deliveries.
It allows you to launch a menu well in advance, so customers can place their orders early and you have time to prepare. You can define the specific day and time range for pick-up or delivery, and also set a maximum number of orders.
Example:
If you're offering 100 breakfast baskets, you can limit orders to 100 on one day, or split it - e.g. 50 on Saturday and 50 on Sunday.
