How to manage your delivery timeslots?
For all delivery menus, you can configure the available delivery timeslots.
Go to Menus, select your delivery menu, and navigate to 'Delivery Settings' to edit your delivery timeslots.
Note: Most of the time, a delivery menu is always active (opening hours) and the only limit can be found in the pick-up days. This means a take-away menu can be visible 24/7, but orders may only be delivered between 5 PM and 9 PM. You can allow orders at any time, but restrict the actual delivery window.
If needed, you can also control the menu’s overall availability by setting specific opening hours.
For the delivery settings please go to Menu → Delivery Settings
There are two types of timeslots. Let's start with:
A. Recurring timeslots
In the recurring timeslots you can determine the hours between which the customer can choose to deliver the order. There are also a few options you can determine to optimize incoming orders:
Limit slot capacity
Orders: Set a maximum number of orders allowed per time slot (e.g. max 10 orders every 30 minutes).
Revenue: Set a maximum total order value per time slot (e.g. up to €300 in sales per slot).
Takeout slot interval - The time between timeslots in minutes. If your timeslots on wednesday are between 5pm and 9pm for example, the interval will determine the specific times a customer can choose to deliver the order.
When you add for example a interval time of 10min, your customer will be able to choose between 5.00pm - 5.10pm - 5.20pm and so on. Most clients have a range between 5 and 30 minutes.
Amount of days a customer can order ahead of time - The maximum limit of time in the future a customer can place an order, expressed in days. If its 7 days as in the example and today is Monday, a client can ultimately choose next Monday as order delivery date.
Amount of minutes a customer can order ahead of time - The maximum limit of time in the future a customer can place an order, expressed in minutes. We added this one because it should be possible to limit these orders to 7 days and 12h for example and not just 7 days. That's why the minutes is also important to complete. If you just like 7 days, you can multiply 1440 (#minutes in a day) with the number of days and fill in the number that comes out.
Allow changing takeout hour before buffer time - This setting lets customers edit the delivery time of their order as long as the buffer time hasn't started yet. Example: If the buffer time is 30 minutes and the order is scheduled for 6 PM, the customer can still change the time until 5:30 PM.
Show only the next available timeslot - This setting hides all future timeslots and only shows the soonest possible available slot. Use case: Helps create a sense of urgency or streamline choices, especially for quick-service businesses.
Allow customers to select only a date (no time slot) - Customers can't order for a day once the current time has passed that day's start time
Order time buffers
Cutoff time: a fixed daily deadline
Configure a number of buffer days and minutes clients should order before the moment of delivery
Cutoff time: configure a cutoff time to simply block orders from a certain hour on
Buffer time (minutes)
Only configure a number of buffer days and minutes clients should order before the moment of delivery.
For recurring time slots, define the hours during which customers can receive their orders in the delivery settings, and set the maximum number of orders or maximum revenue per time slot.
B. Fixed timeslots
Use this feature to set up one-time delivery slots for special menus, like an Easter brunch, Christmas dinner, or end-of-year gift deliveries.
It allows you to launch a menu well in advance, so customers can place their orders early and you have time to prepare. You can define the specific day and time range for pick-up or delivery, and also set a maximum number of orders.
Example:
If you're offering 100 breakfast baskets, you can limit orders to 100 on one day, or split it - e.g. 50 on Saturday and 50 on Sunday.
For fixed time slots, you can also set the days when customers can receive their orders and the maximum number of orders or revenue.
Want to know how to manage your delivery zones? Read all about it in this article!