Overview
Busy Mode Alerts notify customers of extended waiting times during high demand without stopping orders. Configure alerts at the venue, menu, or category level to manage customer expectations and maintain ordering capabilities.
Initiate Busy Mode Setup
To temporarily manage customer expectations during peak times, activate a busy mode alert. Select "Enable busy mode" from the dashboard, then choose "Configure" to open the busy alert setup.
Alert Configuration
Select Alert Scope
Define the scope of your busy mode alert by selecting "Venue," "Menu," or "Category" in the "Add a busy alert" modal. Choose "Venue" to apply the alert to all menus, or select "Menu" or "Category" for more granular control over which items display the notification.
Specify Alert Duration
Control how long the busy mode alert remains active by specifying a duration. Select a predefined duration like "15 min," "30 min," "1 hour," "Until tomorrow," or "Indefinitely." Choose "Custom" to set a specific end time for the alert.
Apply Category-Specific Alert
Target specific menu categories experiencing delays to avoid affecting your entire menu. If you selected the "Category" tab, choose the relevant categories, such as "Cocktails," to display the busy alert only for those items.
Saving Configuration
Save Busy Mode Alert
Activate the configured busy mode alert by selecting "Save." This makes the alert live for your customers.
Confirm Alert Addition
Verify the busy mode alert is active by looking for a confirmation message. A message like "The alert was added successfully" indicates customers will now see the notification regarding longer waiting times.