Should a payment ever be refunded back to the customer, then this should always be done via the Payment Service Provider's platform. OrderBilly can never refund a payment.
Payment Service Providers that are often used in conjunction with orderBilly are:
Mollie
Pay.nl
Refunding a payment via Mollie
When using Mollie as a Payment Service Provider, refunds can be done easily via the steps below:
Log in with your Mollie account.
On the Mollie dashboard, look for the Payments tab:
Find the payment that needs to be refunded in the Payments overview. You can filter the search results based on the amount, a certain period, the payment status and the payment method.
Click the payment and you will be able to see the details regarding the payment.
Click the Create refund button:
The following window will appear. Fill in the correct amount and provide a description. Click the Refund button:
Refunding a payment via Pay.nl
When using Pay.nl as a Payment Service Provider, refunds can be done easily via the steps below:
Log in with your Pay.nl account. After logging you will be redirected to the dashboard,
Look for the Transactions tab:
Find the payment that needs to be refunded in the Overview tab. You can filter the search results via the Retrieve data filter tool:
If you managed to find the payment you want to refund, you can click the refund button:
Click the refund button:
The following window will appear. Fill in the correct amount and provide a description. Click the Add button:
