Overview
When a payment needs to be refunded to a customer, this can be handled in two ways depending on the setup and workflow of your venue.
OrderBilly itself does not process payments directly, but works together with external Payment Providersuch as:
Mollie
Pay.nl
Multisafepay
Refunds can therefore be managed either via orderBilly or directly through the payment provider.
1. Refunds via orderBilly Backoffice
In orderBilly, refunds can be initiated directly from the order details page in the backoffice.
How it works
Go to the orderBilly backoffice
Navigate to Orders
Open the relevant order
Go to Details
Locate the payment section
If supported, click the Refund option
Confirm the refund action
OrderBilly will then trigger the refund through the connected payment provider.
Full and partial refunds
Depending on your configuration, you can:
Process a full refund of the payment
Or, if enabled, perform a partial refund
When partial refunds are activated, you can manually enter the refund amount in euros (€) before confirming the action.
2. Refunds via Payment Provider
Refunding a payment via Mollie
When using Mollie as a Payment Service Provider, refunds can be done easily via the steps below:
Log in with your Mollie account.
On the Mollie dashboard, look for the Payments tab:
Find the payment that needs to be refunded in the Payments overview. You can filter the search results based on the amount, a certain period, the payment status and the payment method.
Click the payment and you will be able to see the details regarding the payment.
Click the Create refund button:
The following window will appear. Fill in the correct amount and provide a description. Click the Refund button:
Refunding a payment via Pay.nl
When using Pay.nl as a Payment Service Provider, refunds can be done easily via the steps below:
Log in with your Pay.nl account. After logging you will be redirected to the dashboard,
Look for the Transactions tab:
Find the payment that needs to be refunded in the Overview tab. You can filter the search results via the Retrieve data filter tool:
If you managed to find the payment you want to refund, you can click the refund button:
Click the refund button:
The following window will appear. Fill in the correct amount and provide a description. Click the Add button:
