The Upsell feature in orderBilly helps you increase order value by automatically suggesting relevant products based on what customers add to their basket.
You can create two different types of upsell rules:
Basket → replaces the original product with a larger or more suitable alternative
Extra → adds or recommends an additional product that pairs well with the original product
What Is the Difference Between Basket and Extra?
Basket Upsell
A Basket upsell replaces the original product with another product.
This is commonly used for:
Converting multiple glasses of wine into a bottle
Replacing a small portion with a larger one
Upgrading menu items
Example
If a customer adds:
3–6 glasses of house wine
You can suggest:
1 bottle of house wine instead
For wine-by-the-glass upsells, we recommend setting a maximum source product amount of 6 or 7 glasses.
Extra Upsell
An Extra upsell suggests an additional product that complements the current order.
This is commonly used for:
Sharing plates
Side dishes
Sauces
Desserts
Add-ons
Example
If a customer orders:
A glass of rosé wine
You can suggest:
A sharing plate
Olives
Cheese platter
The original product remains in the basket, and the suggested product is added separately.
How to Create an Upsell Rule
1. Open the Upsell Settings
Go to:
Upsell
Add upsell
2. Enter the Rule Information
Fill in:
Name → Upsell title
Description → explanation of the upsell
Example:
Name:
SweetDescription:
Wil je een dessert?
3. Choose the Upsell Type
Select one of the two options:
Basket
Use this when you want to replace products with another product.
Example:
3 glasses of wine → 1 bottle of wine
Extra
Use this when you want to suggest an additional item.
Example:
Rosé wine → sharing platter
Configure the Upsell Rule
Source Product (Trigger)
Select the products that will trigger the upsell.
Examples:
Wine by the glass
Burgers
Cocktails
Suggested Product
Select the product customers should see as the recommendation.
Examples:
Bottle of wine
Fries
Dessert
Sharing plate
Minimum Source Product Amount
Defines how many trigger products must be added before the upsell appears.
Example:
Minimum =
3The upsell appears when 3 glasses of wine are added
Maximum Source Product Amount
Defines the maximum quantity for which the upsell remains active.
Example:
Maximum =
6The upsell is shown between 3 and 6 glasses
Suggested Product Amount
Defines how many suggested products are added or recommended.
Example:
1bottle of wine1sharing plate
Example: Basket Upsell
Goal: Replace multiple glasses of wine with a bottle.
Settings:
Type:
BasketSource product:
House wine by the glassMinimum amount:
3Maximum amount:
6Suggested product:
House wine bottleSuggested amount:
1
Result:
When a customer adds between 3 and 6 glasses of wine, orderBilly suggests replacing them with 1 bottle.
Example: Extra Upsell
Goal: Suggest a sharing plate with rosé wine.
Settings:
Type:
ExtraSource product:
Rosé wineMinimum amount:
1Suggested product:
Sharing plateSuggested amount:
1
Result:
When a customer orders rosé wine, orderBilly suggests adding a sharing plate to the order.
Use Upsells for Specific Menus
You can optionally limit upsell rules to specific menus only.
Enable:
Use these upsell only for specific menus
Then select the menus where the rule should apply.
This is useful when:
Lunch and dinner menus differ
Certain promotions are only active at specific times
Wine pairings are only available on selected menus
Tips for Better Upselling
Keep recommendations relevant
Use Basket upsells for upgrades and replacements
Use Extra upsells for sides, sharing plates, and add-ons
Avoid showing too many upsells at once
Test different combinations to see what works best for your customers